Data focused assurance and integrity
for public sector entities

 

Leading agencies strive to deliver value to the community - using proprietary and open data can help accelerate that delivery

 

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A selection of client stories

PERFORMANCE AUDIT - DISABILITY SERVICES RISK MANAGEMENT

Disability performance audit - case study

Do we capture complaints, risks and incidents effectively and efficiently?

 

Can we improve our process, or how we capture data, to enable better customer outcomes?

 

The brief
  • This large disability services provider had implemented a new system to capture risks, incidents and customer feedback (including complaints)

  • The performance audit had two primary focus areas:

    • Effectiveness - was the system for managing incidents, risks and complaints fit for purpose in the new operating environment - particularly in light of the changes that were expected with the rollout of the NDIS?

    • Efficiency - were there opportunities to improve how the system is used to better support management decision-making?

 

The work included
  • Assessing the management of incidents, risks and complaints

  • Risk profiling and priority targeting of hundreds of sites across 4 states

  • Analysis of seven years of data, benchmarking performance against the sector

 

Outcomes
  • Assurance that appropriate data is being captured for regulatory reporting

  • Purpose built dashboards and reports for management to accurately monitor, assess and respond to issues as they arise

  • Development of relevant performance metrics and reporting to support ongoing performance improvement

FASTER, BETTER COMPLAINTS HANDLING

Drone Over the Mountains

Identifying if/how the data could inform potential projects involving economy, efficiency & effectiveness.

Bringing together 10 years' of open and proprietary data from 3 agencies

The brief
  • Three state government agencies with complementary service focus areas

  • Can joining up their data provide new collective insights or matters of significance?

  • Could the data inform projects to enhance economy, efficiency or effectiveness?

 

The work included
  • A process and data discovery exercise

  • Linking and analysing 10 years’ worth of data from each agency

  • Outlining what would be possible with the available data

  • Agile approach, iterative delivery of insights

 

Outcomes
  • Evidenced the substantial value to be unlocked from joined-up data, rather than single approach

  • New insights and a roadmap for using a data- and tech-augmented approach to other services/functional areas.

AN EVIDENCE BASE TO INFORM PRIORITIES, PLANNING, DECISIONS

Market Analysis

How can we better monitor council performance and relevant risk indicators - transitioning to an evidence based (data-driven) approach?

The brief

 

  • This government department works with local councils across the state, analysing their data to help them improve their performance and governance.

  • Keeping track of the masses of data from each of the 77 councils is not easy

  • The department was looking for a solution to enable insights and make better decisions about each individual council’s performance.

  • This would allow them to provide better support to each council.

 

The work included

 

  • Defining requirements and possibilities - leveraging the project team's experience in risk management, performance monitoring and analytics

  • An agile project, with 6 x 2-week sprints

  • Iterative delivery of analysis involving over 60 sets of data - open and proprietary - structured and unstructured

 

Outcomes

 

  • A single solution for insights - enabling evidence based prioritisation, planning and decision-making

PROCUREMENT OPTIMISATION

PROCUREMENT OPTIMISATION

Identifying opportunities for optimisation:

  • buying efficiency

  • better reporting

  • enhanced inventory management

The brief

This state government agency, with significant annual spend on goods and services, wanted to improve aspects of the procurement process - simultaneously:

  • reducing the level of off-catalogue spend

  • reducing the buyer workload

  • making it easier for requisitioners

 

The work included
  • Analysis of unstructured (free text) data using Natural Language Processing
  • Automatically linking analysis outputs back to established process & systems to minimise impact on users

 

Outcomes
  • Custom data- and tech-augmented approach to:

    • Further reduce contract leakage

    • Improve inventory handling (e.g. ordering, usage & logistics)

    • Reduce manual effort

    • Enable focus on supplier relationship management

  • Granular identification of misallocated items that distort spend analysis (e.g. by category, by contract)